That's what I was called today. After spending $9000 to have a patio put in, I was called a "problem client" by the contractor. All because I sent an email asking about some hairline cracks that had formed in the seats/benches around the patio. Can you believe that? Here's the email correspondence as it actually happened. I have not editted it in any way.
Artistic Concrete of Ohio did a wonderful job on my patio and it's beautiful. Unfortunately towards the end as they got paid, their attitude changed. I withheld $500 to have some final work done on an electrical plug. They did a half-assed job on it, after doing such a beautiful job on the rest of the patio. I would have thought they would be embarrassed, but all they really cared about was getting the final check. In fact they left the plug to dry with a bucket holding it up and told me to keep the bucket so that they didn't have to return. And then a few months later I send them an email to ask about my concern with the hairline cracks and I get the silent treatment.
I am so tired of contractors. I'm pretty sure my Dad and Grandfather, who were both builders, never would have treated a customer in this manner.